We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Are you a highly organized individual with exceptional communication skills? Do you excel at managing your time and prioritizing tasks effectively? Are you also a whiz with Microsoft Excel? If so, we have an exciting opportunity for you!
We’re looking for a Network Support Handler to join our Performance team in our Haywards Heath, West Sussex office.
In this role you’ll undertake general administration and housekeeping duties for the Network and Engineering teams, within a timely manner and in line with Company procedures. You’ll be responsible for the day-to-day operational aspects to ensure a seamless Customer journey.
Core skills we’re looking for to succeed in the role:
- Communication skills, both verbal and written
- Time management and organisation skills, with the ability to prioritise own work
- Ability to use Microsoft Excel
Nice to have skills, but optional:
- Ability to understand the motor claims administration processes
- Knowledge of FCA requirements (including TCF)
- Understanding of claims in motor insurance
What’s involved:
- Process the daily task list and allocate, re diary as required
- Provide general administration duties for the engineer’s team
- Allocate work to engineers to ensure all are dealt with in KPI’s and SLA
- Manage the non-network repair process
- Dealing with ongoing repair and total loss cases and assisting with any issues that may arise
- Expand knowledge base to assist in the dealing with engineering task, to include Engineering systems, repair technology, valuations and salvage categories
- Process customer e mails and enquiries
- Handling incoming and outbound calls – dealing with businesses and the motoring public
- To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Any other reasonable duties
Experience & knowledge
- Administration experience
- Ability to understand the motor claims administration processes
- Knowledge of FCA requirements (including TCF)
- Understanding of claims in motor insurance
Skills & qualifications
- Good level of communication skills, both verbal and written
- Good time management and organisation skills with the ability to prioritise own work
- Good understanding and ability to use Microsoft Excel
Behaviours
- Self-motivated and enthusiastic
- Embrace, embed and incorporate the Company Values
- An organised and proactive approach
- Emphasis on attention to detail and accuracy
- Able to work on your own initiative and as part of a team
- A flexible approach and positive attitude
- Strives to deliver performance targets and drive business improvements to contribute to the success of the business
If you’d like to work for an award-winning employer in a fast-paced environment, apply now!
We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
