We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Are you an excellent communicator with a strong background in customer service or perhaps end-to-end claims management, looking for a career change? If so, we have an exciting opportunity for you! We’re on the hunt for a Recoveries Claims Advisor to join our claims customer team in Haywards Heath, West Sussex.
At First Central, our customers are at the core of everything we do. Keeping them informed throughout their claims journey and addressing any queries is essential. In this role, you’ll be responsible for sending claim allegations to at-fault third-party insurers, requesting reimbursement of our costs, negotiating settlements, and instructing solicitors for litigation when necessary.
Join us and be a part of a team that values customer satisfaction and professional growth!
Core skills we're looking for to succeed in the role:
Customer service: Excellent communication and interpersonal skills. You’ll interact with claimants, third parties and solicitors
Time management: Claims processing involves deadlines. Efficiently managing tasks and prioritising work is essential
Data entry: Accurate data entry is key for maintaining records and processing claims for our customers
Negotiation: Effective negotiation ensures fair outcomes and positive relationships with customers and third parties
We love flexibility and hybrid working – you’ll spend the first 6 months of employment in the office for training and support and upon passing a probation period hybrid working will begin at 3 days working from home and 2 days in the office - but if you prefer to be in the office more, that’s good with us. This is a Monday to Friday role working a 37.5 hour week.
Ready to make a difference? Apply now and let’s start your career!
What’s involved:
- Speaking with customers to provide an update on their claims journey
- Sending allegations to third party insurers and solicitors
- Submitting any costs to third party companies
- Negotiating costs for quantum (damages) disputes
- Recovering costs from debtors for breach of policy/Indemnity withdrawn cases
- Instructing solicitors to commence legal proceedings for outstanding costs
- Proactively establish liability by requesting CCTV, police evidence and witness information
- Dealing with non fault cases that happen abroad or within the UK
- Liaising with internal and external companies to bring closure to cases
- Adhere to and consider all regulatory requirements at all times
- Be compliant with health and safety policies at all times
- Ensure compliance with company standards/regulations at all times
- Any other reasonable duties as required
Skills & experience:
- Prior insurance / claims handling experience (Desirable)
- Proven customer service experience
- Strong expertise in handling complaints
- Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)
Behaviours:
- Customer focused
- Embrace, embed and incorporate the Company Values
- Emphasis on attention to detail and accuracy
- Able to work on your own initiative and as part of a team
- Self-motivated and enthusiastic
- An organised and proactive approach
- Ability to work on own initiative and as part of a team
- A flexible approach and positive attitude
- Strives to drive business improvements to contribute to the success of the business
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
